“Coaching self-organising teams” at the Orlando Scrum Gathering
I’m really looking forward to doing yet another run of my “coaching self-organising teams” session at next week’s Scrum Gathering in Orlando. A number of people have asked if the session is worth attending. I think it’s pretty good – I’ll be attending it – but I’m not really objective. If you’re also wondering, you [...]
Now that’s customer service!
A recent Swiss flight I took to Berlin was delayed for an hour because of snow, and when we got on board, the purser announced that there would be a further delay. What happened next was amazing. The captain himself came out of the cockpit, grabbed the microphone, and explained to us what was happening. [...]
On retrospective coherence – Part 1
I met up with my friend Michael last night. Michael’s a great guy, an expert in many fields, but one thing he really does well is throw a party. I have many happy (and sometimes drunken) memories of bashes held at his place.
One of the reasons I met up with him was because I’m planning [...]
Turning up the heat – the levels
(n.b. This section is still a work in progress. I’ve been finding it easier to explain the different levels by giving examples, i.e. symptoms, than by giving a long description).
Level 5: Burning
(results in team burnout and death marching)
At the burning level, the heat is too high. The stress level results in chaos, aggression, and a [...]
Turning up the heat – the basic model
In my first book excerpt, I described the idea behind the heat model. Here’s the model itself.
In the “turning up the heat” model, we differentiate between 5 different levels of heat: burning, cooking, cooling, congealing, and solidifying. It takes effort and energy to maintain any level of heat. The dissipation of heat in teams can [...]